Privacy Policy

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1. LIGHT MY WORLD CUSTOMER PRIVACY NOTICE

This privacy notice tells you what to expect us to do with your personal information.

2. OUR CONTACT DETAILS

• Telephone
• +447512613975
• Email info@lightmyworld.co.uk

3. WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Recorded images, such as photos or videos
• Purchase or viewing history

4. LAWFUL BASES

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legal obligation

5. WHERE WE GET PERSONAL INFORMATION FROM 

• People directly

6. HOW LONG WE KEEP INFORMATION

We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information (e.g. to supress marketing messages where you have opted out), otherwise to establish, bring or defend legal claims, we only retain your personal information in accordance with our data retention policy and relevant statutory data retention periods that apply. For example:

• We keep your personal information for no longer than necessary to fulfil the purposes for which the information is processed. We process personal information in accordance with our Data Retention Period and relevant statutory data retention period that may apply.

                   THE ONLY EXCEPTIONS TO THIS ARE WHERE :

• The law requires us to hold your personal information for a longer period, or delete it sooner;
• You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Your Rights In Relation To Your Personal Information below);
• We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;
• We archive the information, in which case we will delete it in accordance with our deletion cycles which are based on good industry practice; or
• You exercise your right to require us to retain your personal information for a period longer than our stated retention period (see further Your Rights In Relation To Your Personal Information below).

7. WHO WE SHARE INFORMATION WITH 

We only disclose your personal information outside our business in limited circumstances.

To 3rd Party Providers on your behalf We may disclose your information to our third-party service providers, agents and subcontractors (Suppliers, Delivery companies) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our site, and social media pages.

7. YOUR DATA PROTECTION RIGHTS 

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

8. HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 19 April 2024