FREE UK SHIPPING ON ORDERS OVER £40
FREE UK SHIPPING ON ORDERS OVER £40
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THE WEBSITE, LIGHT MY WORLD AND YOU Introduction
This Website (www.lightmyworld.co.uk) (the " Website"), is owned by and operated by Light My World ("Light My World", "we" or "us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 07512613975 or by email at info@lightmyworld.co.uk.
OFFER TERMS & CONDITIONS / PROMOTIONAL OFFERS
From time to time, Light My World run promotions and offers on selected products or lines. A full list of the current offers can be found below in the Current Offers section. We refer to these collectively as our "Promotional Offers". All of our Promotional Offers are subject to the below terms and conditions:
CURRENT OFFERS
USE OF WEBSITE
These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to our Website will be considered non-confidential and non-proprietary. Light My World have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Light My World for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
PLACING AN ORDER
By placing an order with us, you agree to and accept these terms. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order with us by email info@lightmyworld.co.uk By placing an order via this website, you are making an offer to Light My World to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order for goods (and delivery, if applicable), we will send you confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Light My World for the sale and delivery of our goods will only exist once an order has been accepted, processed and dispatched to you. Payment will be taken at the point of order placement. This does not affect your legal rights. We are unable to amend or cancel any orders once they are placed.
Prices and availability of goods are subject to change without notice.
DELIVERIES
Please note that a delivery charge will be added to your order value where appropriate. Light My World shall receive such delivery charge in relation to the delivery of the goods.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Light My World cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Due to the natural origin of the ingredients, colour and consistency may vary from batch to batch. This does not affect the quality of the product.
STOCK AVAILABILITY
We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your bag. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on pre-order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your bag.
YOUR RIGHT TO REFUNDS
Please see further the Return and Refund Policy for information on how to cancel your order after receipt of your products.
COPYRIGHT
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark Light My World or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with The White Company; and
Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, and with their original packaging. Customers are responsible for return shipping cost .
Please email our customer care team at info@lightmyworld.co.uk
Please, state or include the following information: name, email address, order number, product code and reason for return including pictures.
Then state whether you would like a refund, an exchange or a replacement.
Refunds, exchanges or replacements are processed when the product is received back and accepted for a refund (refund process takes up to 7 working days).
Please obtain proof of postage receipt when sending your item back.
Please ensure that all items being returned are complete, unopened and resalable with original packaging, and are securely sent.
We do not take any responsibility for items damaged in transit.
We offer a full refund and exchange on packaged, sealed items that are received in a resalable condition within 14 working days of purchase. After this period we cannot offer any return/refund or exchange.
There are certain situation when a partial refund can only be issued, such as obvious sign of use , missing original package/condition, damaged or missing parts not due to our error.
When returning goods to customer services, refunds will be paid onto the same method of payment used on the original order.
We do not take any responsibility for lost or damaged items prior transit.
No refund on promotional, reduced or discounted items.
Carefully review product descriptions, specifications, and sizes before making a purchase.